Terms and Conditions for Dispatcher University Course

Dispatcher University Course and Community

Operator: DISPATCHERU, LLC, a Wisconsin limited liability company
Effective Date: July 16, 2026
Contact: [email protected] or the Dispatcher University account in the Skool platform.

Please read these Terms before enrolling.

These Terms contain an agreement to resolve most disputes through individual arbitration and include important rules concerning recurring billing, cancellation, and the conditional 90-day money-back guarantee.

1. Agreement and Eligibility

1.1. Who We Are

DISPATCHERU, LLC (“DispatcherU,” “we,” “us,” or “our”) operates the Dispatcher University truck-dispatching course, Skool community, and related membership services (collectively, the “Program”). “Student,” “you,” and “your” refer to the person who purchases, enrolls in, or uses the Program.

1.2. Acceptance of These Terms

By purchasing a membership, enrolling in the Program, or accessing Program materials, you agree to these Terms and our Privacy Policy. If you do not agree, do not purchase or use the Program. If you purchase for a business, you represent that you have authority to bind that business, but the enrollment remains personal and non-transferable.

1.3. Adult and U.S. Use

The Program is intended for adults who are at least 18 years old and located in the United States. You represent that you are legally able to enter into this agreement.

1.4. Private Training Program

Dispatcher University is the name of a private training course and community. It is not an accredited college or university, does not award academic degrees or academic credit, and does not provide employment, professional licensing, or government certification.

2. Program Content and Access

2.1. Program Components

The Program may include prerecorded training, action items or homework, downloadable templates and worksheets, live Q&A calls, community discussions, and support resources. We may improve, reorganize, replace, or discontinue particular materials as the Program evolves, provided that we do not materially alter an already-started guarantee in a way that disadvantages the affected student.

2.2. Active-Membership Access Only

Access to the Program, including videos, the Skool community, templates, live calls, recordings if made available, updates, and support, requires an active paid membership. Access is not lifetime access. When a membership ends, all access ends. If a refund is approved, access ends immediately.

2.3. No Continuing Rights After Membership

After cancellation, expiration, removal, or refund, you may not access or continue using Program materials or templates, including copies previously downloaded, except to the extent applicable law gives you a non-waivable right. You remain responsible for deleting retained copies upon request.

2.4. Personal and Non-Transferable

Enrollment is for one registered student. You may not share login credentials, permit another person to attend under your account, transfer your membership, or give another person access to Program materials or community features.

3. Subscription, Billing, and Cancellation

3.1. Recurring Subscription

Dispatcher University memberships are offered on monthly or annual recurring plans at the price disclosed when you enroll. Unless you cancel before the next renewal date, your selected payment method will be charged automatically at the then-applicable recurring price for another monthly or annual billing period. Your billing schedule begins on the date shown at checkout.

3.2. Payment Processing

Payments are processed through Skool and its payment processor, Stripe. Their separate terms and privacy practices may apply. You authorize the recurring charges disclosed at checkout and agree to keep your billing information current. You are responsible for applicable taxes and for charges imposed by your bank or payment provider.

3.3. How to Cancel

You may cancel your subscription yourself through the membership or billing settings provided by Skool, following Skool’s current cancellation instructions. Cancellation does not require approval from DispatcherU. Instructions are also provided inside the Program.

To avoid the next recurring charge, complete cancellation before the renewal date shown in your account.

3.4. Effect of Cancellation

Unless a refund is approved, cancellation takes effect at the end of the billing period already paid for, and access continues until then. Cancellation stops future renewals but does not create a partial-period, prorated, or retroactive refund.

If a guarantee refund is approved, membership and access terminate immediately.

3.5. Price Changes and Failed Payments

We may change subscription prices prospectively by providing reasonable notice before a future renewal. If a payment fails, we or our payment providers may retry the charge and may suspend or terminate access until payment is received. We will not impose an undisclosed early-cancellation fee.

4. Conditional 90-Day Money-Back Guarantee

4.1. Guarantee Promise

If you satisfy every Requirement in this Section during the Guarantee Period but do not Sign a Carrier during that period, you may request a refund of the covered Dispatcher University membership payments described below.

This is a conditional result guarantee, not an unconditional satisfaction guarantee.

4.2. Guarantee Period

The Guarantee Period begins when you first receive access to the Program following purchase and ends 90 consecutive calendar days later.

You must maintain an active, paid, and current Dispatcher University membership throughout the entire Guarantee Period.

4.3. Requirements

During the Guarantee Period, you must complete all three of the following:

- Complete 100% of the required video training in the core Dispatcher University curriculum.

- Complete 100% of the homework/actions of each training video.

- Attend at least three live Dispatcher University Q&A calls for at least 30 minutes each.

“Homework” means each action expressly identified as required in the Summary section of a required training video. Homework does not need to be submitted in advance unless the video expressly says otherwise. Also, if a call itself lasts less than 30 minutes, attending the full call satisfies that call’s attendance requirement. Watching a recording does not count as live attendance.

4.4. Verification

We may use Skool completion records, live-call attendance records, and other Program records to verify eligibility.

Because homework is generally completed independently, we may request a truthful written explanation and reasonably available proof tied to the action items that were actually identified in the course, such as screenshots, outreach records, or completed work product.

We will not add new homework requirements after the Guarantee Period or deny a claim solely because a type of proof was not previously required or reasonably available.

4.5. Live-Call Availability

DispatcherU generally offers a live Q&A call each Saturday at 11:00 a.m. Central Time, although the schedule may change with notice.

A call canceled by DispatcherU does not count as an attended call. If DispatcherU offers fewer than four qualifying live Q&A calls during a student’s Guarantee Period, that student’s attendance requirement will be reduced to the number of qualifying calls actually offered.

4.6. What It Means to Sign a Carrier

You “Sign a Carrier” when a bona fide motor carrier and you execute a written agreement under which you will provide truck-dispatching services. The agreement may include an introductory or free trial.

The covered result is achieved when the agreement is signed, even if:

Services never begin;

The carrier later cancels;

The relationship ends during or after a trial;

The carrier does not pay; or

You earn no revenue.

Leads, verbal interest, unsigned proposals, and fabricated or sham agreements do not qualify.

4.7. How and When to Request a Refund

You must DM the Dispatcher University account on Skool after the Guarantee Period ends but no later than 30 calendar days after it ends.

We may request the verification described above.

Requests made before day 90 will be reviewed after the Guarantee Period ends. Requests received more than 30 days after the Guarantee Period ends are untimely unless applicable law requires otherwise.

4.8. Covered Refund Amount

An approved refund equals 100% of the Dispatcher University Skool membership payments actually collected from you during the Guarantee Period, including the covered annual payment if you enrolled annually.

The refund does not include:

Truk.AI charges;

Other software or product charges;

Financing charges;

Bank fees;

Interest; or

Amounts paid to any third party.

Truk.AI is a separate product even though it is offered by the same company.

4.9. Review and Payment

We will review a complete request in good faith and may ask reasonable follow-up questions.

Approved refunds will be issued to the original payment method within 10 business days after approval, although the payment processor or financial institution may take additional time to post the credit.

Access ends immediately upon approval.

4.10. Fair Limitations

The guarantee is available once per student.

You are ineligible if you:

Materially breach these Terms;

Share credentials;

Engage in fraud;

Falsify a claim or supporting information;

Fail to pay required membership charges during the Guarantee Period; or

Receive a chargeback or other duplicate reimbursement.

We will not deny an otherwise valid claim arbitrarily or based on an immaterial technicality.

4.11. No Other Refunds

Except for an approved guarantee claim or a refund required by applicable law, all Dispatcher University payments are non-refundable and non-prorated.

Nothing in these Terms limits a right that cannot legally be waived.

5. Live Calls, Recordings, and Support

5.1. Live Calls

Live calls may be rescheduled, canceled, or changed at any time without prior notice. There is no fixed limit on the number of live calls an active member may attend.

We do not promise that a recording of any live call will be available to students after the call concludes.

5.2. Recording Notice

Live calls may be recorded for attendance, quality, training, or community purposes. By joining a recorded call, you consent to the recording of your voice, image, display name, chat messages, and contributions.

If you do not wish to appear or be heard, you should keep your camera and microphone off and avoid posting personal information. Your display name and attendance may still be logged.

5.3. Support

Support is provided through the Dispatcher University account and community in Skool and through the resources described in the Program.

Support does not include guaranteed response times, one-on-one consulting, legal advice, accounting advice, or emergency assistance unless we expressly agree otherwise in writing.

6. Templates and Intellectual Property

6.1. Ownership

The Program and all associated videos, audio, text, graphics, branding, curricula, templates, worksheets, call recordings, community resources, and other materials are owned by or licensed to DispatcherU and are protected by intellectual-property laws.

6.2. Limited License

While your membership is active, DispatcherU grants you a limited, personal, revocable, non-exclusive, non-transferable license to access the Program and use its templates for your own truck-dispatching business.

No ownership is transferred. The license ends when your membership ends.

6.3. Prohibited Uses

You may not copy, reproduce, republish, upload, distribute, sell, sublicense, publicly display, teach from, create a competing product from, scrape, reverse engineer, or share Program materials or templates, except for the limited internal use expressly permitted above.

You may not remove copyright or proprietary notices or use DispatcherU branding in a way that suggests endorsement or affiliation.

7. Student Conduct

You must act lawfully, respectfully, and professionally in live calls, the Skool community, direct messages, and other Program interactions.

Prohibited conduct includes:

Harassment;

Threats;

Discrimination;

Impersonation;

Spam;

Unauthorized solicitation;

Disclosure of another person’s confidential information;

Disruption;

Fraud;

Credential sharing;

Unlawful conduct; and

Infringement of intellectual property.

We may remove content, limit features, suspend access, or terminate a membership for a material violation.

When reasonable under the circumstances, we may provide notice and an opportunity to correct the issue. Immediate action is permitted for safety, fraud, serious misconduct, nonpayment, or protection of the Program or other members.

8. Independent Business Responsibilities

You are solely responsible for establishing, operating, and complying with the laws applicable to your own dispatching business, including contracts, registrations, taxes, insurance, privacy and data security, communications, advertising, and relationships with carriers and other parties.

DispatcherU is not your employer, partner, joint venturer, agent, freight broker, motor carrier, attorney, accountant, or fiduciary.

Program templates are educational starting points and are not legal documents prepared for your particular circumstances. Consult qualified professionals when appropriate.

9. No Earnings, Income, or Business Guarantee

Except for the specific conditional guarantee in Section 4, DispatcherU makes no promise that you will sign a carrier, keep a carrier, earn revenue or profit, recover the cost of the Program, obtain employment, or build a successful business.

Results vary and depend on effort, skill, experience, market conditions, carrier decisions, pricing, follow-through, and factors outside our control.

Testimonials and examples describe individual experiences and are not promises of typical or future results. The Program does not make an income or earnings claim.

10. Third-Party Services

The Program relies on third-party services, including Skool, Stripe, videoconferencing, email, SMS, analytics, and hosting providers. Their terms and privacy practices apply to their services.

We are not responsible for a third party’s acts, outages, security incidents, feature changes, data loss, payment decisions, or service termination, although we will take commercially reasonable steps within our control to address material Program-access issues.

Truk.AI and any other separately offered product or service are governed by their own terms, pricing, and refund policy.

11. Privacy

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.

We may share information with service providers that help operate the Program, process payments, send communications, host content, analyze usage, prevent fraud, comply with law, and protect rights and safety.

Do not post sensitive personal, financial, medical, or carrier-confidential information in community areas or live calls.

12. SMS Communications

12.1. Program Messages

If you opt in, DispatcherU may send automated or non-automated text messages concerning appointment reminders, course updates, account notices, and promotional offers.

Message frequency varies. Message and data rates may apply.

12.2. Consent Is Optional

Consent to receive promotional text messages is not a condition of purchasing or using the Program.

By opting in, you represent that you are the subscriber or customary user of the number provided and authorize DispatcherU and its messaging providers to send texts to that number using automated technology where permitted.

12.3. Opt-Out and Help

Reply STOP to opt out of texts. We may send one confirmation message after an opt-out request.

Reply HELP for automated help information. Program support is provided by direct message to the Dispatcher University account in Skool.

We will honor other reasonable methods of revoking SMS consent as required by law. Opting out of texts does not cancel your membership, and we may continue sending non-SMS service communications through Skool or email.

13. Affiliate Disclosure

Some Program links or recommendations may be affiliate links. DispatcherU may receive a commission or other benefit if you purchase through them, at no additional cost to you unless disclosed otherwise.

Affiliate relationships do not change your responsibility to evaluate whether a third-party product or service is appropriate for you.

14. Termination and Suspension

You may end your membership by canceling as described in Section 3.

We may suspend or terminate access for nonpayment, fraud, a material breach of these Terms, unlawful conduct, serious misconduct, a security threat, or discontinuation of the Program.

If we permanently discontinue the entire paid Program for reasons other than your breach, we will provide a reasonable prorated refund for any unused prepaid period unless substantially equivalent access or services are provided.

Sections intended by their nature to survive termination—including intellectual property, disclaimers, limitations, indemnification, dispute resolution, and general terms—will survive.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PROGRAM AND ALL MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

EXCEPT FOR THE EXPRESS CONDITIONAL GUARANTEE IN SECTION 4, DISPATCHERU DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RESULTS.

WE DO NOT WARRANT THAT THE PROGRAM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR EVERY STUDENT.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THIS SECTION MAY NOT APPLY TO YOU.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPATCHERU AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, BUSINESS, OR OPPORTUNITIES; OR CLAIMS ARISING FROM YOUR DEALINGS WITH CARRIERS OR THIRD PARTIES, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PROGRAM OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO DISPATCHERU FOR THE DISPATCHER UNIVERSITY MEMBERSHIP DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LEGALLY BE LIMITED, INCLUDING LIABILITY FOR INTENTIONAL MISCONDUCT OR OTHER NON-WAIVABLE RIGHTS UNDER APPLICABLE LAW.

17. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless DispatcherU and its owners, officers, employees, contractors, and agents from third-party claims, damages, judgments, losses, liabilities, and reasonable legal fees arising from:

Your dispatching business;

Your dealings with carriers or other third parties;

Your unlawful conduct;

Your misuse or unauthorized sharing of Program materials; or

Your material breach of these Terms.

This obligation does not apply to the extent a claim results from DispatcherU’s own negligence, willful misconduct, or violation of law.

DispatcherU will provide reasonable notice of a covered claim and may control its defense and settlement, but will not agree to a settlement that imposes a personal admission or non-monetary obligation on you without your consent.

18. Dispute Resolution and Individual Arbitration

Important Dispute Notice

Please read this Section carefully. It affects your right to go to court, have a jury trial, or participate in a class action.

18.1. Informal Resolution First

Before filing arbitration or a lawsuit, the complaining party must send a written notice describing the dispute and requested relief.

Notices to DispatcherU must be emailed to [email protected] with the subject line “Legal Dispute Notice” OR DM the Dispatcher University account inside the Skool platform.

The parties will attempt in good faith to resolve the dispute for at least 30 days after receipt. This requirement does not prevent either party from seeking urgent temporary relief when necessary.

18.2. Binding Individual Arbitration

Except for matters eligible for small-claims court and requests for temporary or injunctive relief concerning intellectual property, confidentiality, security, fraud, or unauthorized access, any dispute arising out of or relating to the Program, these Terms, or the parties’ relationship will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules.

The Federal Arbitration Act governs this arbitration agreement. The arbitrator may award the same individual remedies a court could award and will provide a reasoned written decision.

18.3. Location, Format, and Fees

Arbitration may occur by video, telephone, written submissions, or in Milwaukee County, Wisconsin, as the arbitrator determines after considering convenience, applicable consumer protections, and the parties’ circumstances.

Fees will be allocated under the AAA rules and applicable law. DispatcherU will not require you to pay fees that the AAA rules or applicable law require DispatcherU to pay.

18.4. Small-Claims Court

Either party may bring an individual claim in a court of competent small-claims jurisdiction if the claim qualifies and remains only in that court.

Either party may elect small-claims court instead of arbitration before an arbitrator is appointed.

18.5. No Class or Representative Proceedings

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPUTES MUST BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY.

NEITHER PARTY MAY BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION OR ARBITRATION.

THE ARBITRATOR MAY NOT COMBINE CLAIMS OF DIFFERENT PEOPLE WITHOUT THE WRITTEN CONSENT OF ALL PARTIES.

If this waiver is finally held unenforceable for a particular claim or remedy, that claim or remedy will be decided by a court after all arbitrable matters are completed.

18.6. Jury-Trial Waiver

For any dispute properly heard in court, each party knowingly and voluntarily waives a jury trial to the maximum extent permitted by law.

18.7. Thirty-Day Arbitration Opt-Out

You may opt out of this arbitration agreement without affecting your Program access by emailing [email protected] within 30 calendar days after your first purchase.

Use the subject line “Arbitration Opt-Out” and include:

Your full name;

Your account email;

Your purchase date; and

An unambiguous statement that you opt out of arbitration.

Opting out applies only to arbitration. All other Terms remain in effect.

19. Governing Law and Courts

These Terms are governed by the Federal Arbitration Act and, where state law applies, the laws of Wisconsin, without regard to conflict-of-law principles.

This choice does not deprive a consumer of non-waivable protections of the state where the consumer resides.

Any court proceeding permitted under these Terms must be brought in a state or federal court with jurisdiction in Milwaukee County, Wisconsin, except that an eligible individual small-claims action may be brought in another court authorized by applicable law.

20. Force Majeure

DispatcherU is not liable for delay or failure caused by events beyond its reasonable control, including:

Natural disasters;

Severe weather;

War or terrorism;

Civil unrest;

Government action;

Labor disputes;

Pandemics;

Utility or internet failures;

Cyberattacks;

Third-party platform failures; or

Widespread technical outages.

We will use reasonable efforts to resume affected services. This Section does not excuse obligations that applicable law does not permit us to avoid.

21. Changes to the Program or These Terms

We may update these Terms prospectively. Material changes will be communicated through Skool, email, or another reasonable method and will state their effective date.

Changes will not retroactively reduce or materially alter a guarantee already in progress unless required by law or accepted by the affected student.

Continued use after the effective date of an update constitutes acceptance where permitted by law. If applicable law requires affirmative consent to a change, we will request it.

22. General Terms

22.1. Entire Agreement

These Terms, the Privacy Policy, the pricing and renewal disclosures shown at enrollment, and any written offer-specific terms form the entire agreement concerning the Program and replace prior discussions on the same subject.

If an offer-specific disclosure expressly gives you more favorable guarantee or cancellation rights, that more favorable disclosure controls for that subject.

22.2. Severability and No Waiver

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective.

A failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance stated.

22.3. Assignment

You may not assign or transfer these Terms or your membership without our written consent.

DispatcherU may assign these Terms in connection with a merger, reorganization, sale of assets, financing, or transfer of the Program, provided the assignee assumes the relevant obligations.

22.4. Electronic Communications and Notices

You consent to receive agreements, notices, disclosures, and other communications electronically through Skool, email, or the contact information associated with your account.

You are responsible for keeping that information current. Legal notices to DispatcherU must be sent to [email protected] unless these Terms specify another method.

22.5. Headings and Interpretation

Headings are for convenience only. “Including” means “including without limitation.”

These Terms will be interpreted fairly according to their ordinary meaning and not automatically against either party as drafter.

23. Contact

Questions about these Terms or the Program may be directed to [email protected] or by direct message to the Dispatcher University account in Skool.

Legal Dispute Notices and arbitration opt-outs must be sent by email as described in Section 18.